FAQ
Q: Do you have a minimum?
- Heck no! Anything that is available on your event date, is at your disposal.
Q: How do I reserve my items?
- Pick your date and location for your event, then browse through Adorn’s collection and pick your favorites! Once you have chosen your selections, add them to your wish list. When you have your wish list complete, simply email me your wishlist. I will email you a proposal within 24 hours with pricing and delivery fee. Don’t forget to add your date, quantities and location when sending in, as delivery depends on it. If items are available on those days, we require a 50% non-refundable deposit to reserve your items along with a credit card on file and a signed contract agreement! Remember it is first come first serve, so get your reservation locked down ASAP!
Q: How does your pricing work?
- Pieces are individually priced. Send over your wish list and I will send back a proposal within 24 hours!
Q: What do you charge for delivery?
- Delivery pricing depends on the location and the amount. The delivery includes dropping items off at venue and pick up if the items after the event is over.
Q: When is the remainder of my balance due?
- 10 days prior to you event date!
Q: Do you have a cancellation policy?
- If you changed your mind and want to swap out with something different it must be of equal or greater value and must within 90 days of the event. If you want to cancel the order completely it must be within 90 days of the scheduled event, we retain the full 50% down on those items. If it is 10 days or less before the event date, it is charged in full.
Q: What happens if items I rent get damaged at my event?
- Listen, I get it, S*** happens!! We require a credit card on file for renting, so if crazy Uncle Eddie spills something or leaves a stain on something, I will do my best to get it out. If it requires more work, you are responsible for the repair/cleaning of the item. If the item is deemed unrepairable you will be responsible for 3x the rental cost.
Q: How far do you deliver?
- I stick to Charleston and the surrounding areas. If it is a little farther out just send me an email and I will get you a custom quote!
Q: Do you rent things by the hour?
- No, we rent by the day!
Q: Have some cool stuff for sale I might like?
- Shoot me an email! I am always on the hunt for unique items to add to the collection!
Q: Can I pick up items before my event?
- With certain items, yes. With larger furniture pieces these items must be delivered to the event location by Adorn.
Q: What forms of payment do you accept?
- Cash, check, and credit cards
Q: Can you help me with set up & styling?
- Of course! Let me first say, that I am by no means a wedding planner, but I can do one heck of a styled space! If you just need an expert eye on design I am here to help! I charge $150 an hour to help with selection and set up your items at the venue. I am happy to get your items set up just the way you want them to make it an event everyone will be talking about!